Account and payment option

I can’t sign in or request for an assist

If you can’t sign in to your account because you forgot your password, (click here) to reset your password. If you can’t request for an assist, there can be several reasons. Below are some common issues and how to resolve them: OUTSTANDING PAYMENT You may owe us an outstanding payment. You can clear an outstanding…

Changing my account settings

Using the instructions below, you can update your phone number, email, password, and home address in the app: Launch your app and select your photo in the upper right corner. Select “Account,” then “Edit Account.” Choose the details to modify and enter the new information. To validate your update, you will be asked to provide…

Account and payment option Earning and payment options

Payment options

ACCEPTED PAYMENT OPTIONS auXcar accepts major credit cards (including American Express, Visa, Mastercard®, and Discover), as well as debit and prepaid cards. PayPal is another option (for iOS and Android users). In order to use PayPal, passengers must also have a valid debit or credit card on file. Please contact your bank or PayPal if…

Account and payment option

Promos, credits and partnerships

USE CREDITS TO PAY FOR ASSISTS If you have credits on your account, they will be applied to your next assist automatically. WHERE CAN I VIEW MY CREDITS Tap on the app menu button and you’ll find your credits underneath the profile. The amount of your credit is indicated in the currency in which it…

Account and payment option Earning and payment options

I have an unknown charge

Review the information on this page if you notice an unusual charge from auXcar on your credit card or bank account. IS IT A PENDING CHARGE? A “pending” charge could be an authorization hold that will be removed from your account eventually. We issue authorization holds as protection against fraud caused by unauthorized card…

Account and payment option

I’m not receiving receipts or emails

Check your spam or junk folders first if you aren’t receiving assist receipts or emails from auXcar. Make sure to set auXcar emails as “not spam” so you can receive them in the future. If your auXcar emails aren’t showing up, try updating your email in the app: Open the auXcar app’s menu and…

Account and payment option Earning and payment options