I was delivered a bad product
If you ordered any item from a vendor and received a bad product, please contact the vendor and they will help you with the return and/or refund process. Please send us as much information as possible. Include your order number and the product you ordered and the bad product you received.
Review my price or fees
The final price or fee after a service is a sum of factors considered for an upfront price or is calculated based on the following elements: Mile rate (distance) Cost of item replaced Nature of assist In the event of a bad internet connection or GPS troubles, such issues will be detected automatically and the…
Driver was unprofessional
Drivers who use the auXcar platform agree to maintain a high standard of professional service, which includes being respectful and polite. If that was not your experience, please share the details with us below. CONTACT US
I had a safety-related issue
Drivers and vendors are expected to follow safety guidelines while dealing with clients, however, misunderstandings may happen in the course of transactions between clients, drivers and vendors. Please contact support through the app or fill out the form below if you experienced a safety-related issue. CONTACT US
The driver wasn’t what i expected
If the driver you got wasn’t what you expected, you can report it to the in-app Support Center . You may be required to send in the transaction code to enable us to respond appropriately.